There was no requirement to discontinue using our legacy Neat software and scanners. We recognize that you are a fan of our legacy Neat software and hardware products. We appreciate you being a Neat customer since 2015. Sarah, Thank you so much for your feedback. I tried the last 2 years to be "useful" and "helpful." Now I am just mad. And what did I pay for then? If I cancel I lose access to all my past years data. Ultimately I was told the only way to get the expense report (simple request!) is to pull it together manually. A few customer service agents have been nice to deal with but have no power to improve the software. I literally threw hard earned money out the window. The rates doubled but the product diminished. Have set phone appointments and never got calls. Have spent hours with their "experts" only to have them ultimately agree that the software is lacking. And then.they made changes in their software and everything is cloud based. I had a small business and it worked very well for me. Easy to use software, very consumer friendly. I purchased a scanner and program about 8 years ago.
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